By what time are rooms available?
Rooms are available by 12.00 a.m.
At what time must the room be left?
We kindly ask our guests to leave the room by noon
Up to what age children do not pay?
A child up to 12 years is hosted free in his parents’ room, including breakfast.
Can I pay my bill on my arrival?
Yes, you can pay your bill in any moment of the day.
Which credit cards are accepted?
We accept all major credit cards: American Express - CartaSì - Diners Club - Visa - Master Card – Cash card.
Do you have rooms without carpets?
Yes, most hotel rooms have a beautiful parquet floor.
Do the rooms have air conditioning?
Yes, all rooms have air conditioning with adjustable temperature from the inside.
Are the rooms equipped with telephone and television? Can you tune on international channels (Satellite TV)?
Yes, all rooms have direct telephone line, TV satellite channels and Pay TV
Can you book rooms for non-smokers?
The Hotel has non-smokers rooms
Does the hotel have an elevator?
There are five floors served by two modern elevators
What languages are spoken at the reception?
English, French, Spanish and German.
When is the reception open?
The reception is open 24 hours on 24
Can I leave my luggage at the hotel?
Luggage is kept in the reception storage until its withdrawal.
When does the Hotel restaurant open?
The panoramic restaurant "Sala delle Nuvole" is open from 12.00 a.m. to 3.00 p.m., while the restaurant and Wine Bar "Pandia" is open from 5.00 p.m. to midnight
By what time is breakfast served?
We await you from 7.00 a.m. to 11.00 a.m. with our freshly baked croissants and a rich hot and cold buffet. From midnight to 7.00 a.m., however you can enjoy also an early morning coffee.
When is the gym open?
The Hotel gym is open from 6.00 a.m. to 10.00 p.m.
Where can I park my car?
The hotel has private parking and a garage.
Can I connect to internet?
Yes, with Wi-Fi in rooms and common areas. The Hotel also features an Internet Point area open 24 hours a day.
What are the hotel security requirements? Fire-prevention in particular?
The hotel complies with the current regulations on fire prevention
Security and surveillance?
In the lobby and hotel entrance the video surveillance is always working to pursue the legitimate interests in protecting persons and properties.
Do you accept pets?
Yes, only small size and not in the restaurant.
Is there a shuttle service to/from the airport?
On request the hotel can provide a transfer service by car or minivan from / to airports, or for your business trips and excursions.
How can I book through your site?
Check Availability and Prices and then follow the instructions.
In order to proceed with the booking confirmation, you will be asked your credit card number and validity; then a message summarizing all booking details will be sent to your e-mail address.
How can I cancel or vary a reservation booked through your site?
Reservation changes or cancellations may be made, except for "non-refundable" reservations simply following the procedures provided in the confirmation that you received on your booking. Cancellations can be made up to 24 hours before your arrival date, unless different cancellation terms in high season; for cancellations received after such time, as a penalty, the hotel will charge the first night's stay, or full amount of the stay in case of non-refundable bookings.
Where are the closest shops to the Hotel?
The shopping center "Il Portello", with over 30 stores of italian brands, bars and restaurants, is only 100 mt. from the Hotel.
How far is Piazza del Duomo?
The Duomo is located about 5 km from the hotel and is easily accessible by public transport. In front of the hotel there is a tram stop No. 14 that in about 20 minutes goes directly to Piazza del Duomo
How far is the San Siro (Meazza) stadium?
The stadium is located about 2 km far from the hotel: during soccer matches the easiest and fastest way to get there is by foot in about 20 minutes or by car in about 5 minutes.
How can I reach the Mi.Co. Milano Congress Centre, Fieramilanocity and Fieramilano?
To reach the Mi.Co. and Fieramilanocity:
• By taxi in less than 10 minutes.
• By underground up to Stazione Cadorna Nord Triennale and then continuing by the Ferrovie Nord up to Domodossola Fiera stop (the first station) which is 500 meters far from the entrance of Mi.Co. in Via Giovanni Gattamelata, 5
To reach Fieramilano Rho:
• By taxi in 20 minutes
• With free hotel bus on occasion of some fair events.